Privacy Policy
Effective Date: January 2026
First American Entitlement Services ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (firstamericanentitlement.com), fill out our intake forms, or engage with our services, including our text messaging (SMS) and email communications.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our services. The personal information that we collect depends on the context of your interactions with us and may include:
Contact Information: Name, email address, phone number, and mailing address.
Assessment Information: Age, marital status, and general financial or health coverage details necessary to provide our free assessments and benefit strategies
2. How We Use Your Information
We use the personal information collected via our website for a variety of business purposes described below:
To provide and deliver the services you request, including Social Security maximization and health benefit assessments.
To respond to your inquiries and offer support.
To send you administrative information, such as appointment reminders and updates to our terms or policies.
To communicate with you via email, phone calls, and SMS text messages regarding your specific inquiries.
3. SMS Communication & Consent
By providing your phone number through our website forms and explicitly opting in, you consent to receive SMS (text) messages from First American Entitlement Services. These messages may include responses to inquiries, appointment reminders, benefit assessment updates, and promotional offers.
Message frequency varies. Message and data rates may apply.
Your consent to receive SMS messages is obtained through our website forms.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Consent to receive SMS messages is not a condition of purchase.
4. Information Sharing and Disclosure
We take your privacy seriously. We do not sell, rent, or lease your personal information to third parties.
Mobile Information & SMS Consent: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your data only in the following specific, limited circumstances:
Service Providers: We may share your data with third-party vendors (like our CRM or telecommunications providers) strictly to facilitate our own communications with you (e.g., routing a text message). These vendors are not permitted to use your information for their own marketing.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
5. Opting Out of Communications
SMS/Text Messages: You may opt out of receiving text messages from us at any time by replying "STOP" to any message you receive. For assistance, you can reply "HELP".
Emails: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This helps us understand how you use our website and improves your experience. You can set your browser to refuse all or some browser cookies, but note that some parts of this site may then be inaccessible or not function properly.
9. Contact Us
If you have questions or comments about this policy, you may contact us at:
Email: [email protected]
Phone: +1 301-579-7912
Address: 5000 THAYER CTR STE C, Oakland MD 21550
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Mon - Thu : 9AM - 6PM
Friday: 9AM - 12PM
Sat - Sun: Closed
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Disclaimer
First American Entitlement Services is an independent, privately owned organization. We are not a government agency and are not affiliated, associated, authorized, or endorsed by the United States government, the Social Security Administration (SSA), or the Centers for Medicare & Medicaid Services (CMS). All services provided by First American are strictly those of a private entity.
© First American Entitlement Services . 2026. All Rights Reserved.